Using Microsoft 365 connectors to support records management

Microsoft 365 includes a range of connectors, in three categories, that can be used to support the management of records created by other applications. The three categories are: Search connectors, that find content created by and/or stored in a range of internal and external applications, including social media. Archive connectors, that import and archive content …

The enduring problem of emails as records

Ever since emails first appeared as a way to communicate more than 30 years ago they have been a problem for records management, for two main reasons. Emails (and attachments) are created and captured in a separate (email) system, and are stored in mailboxes that are inaccessible to records managers (a bit like 'personal' drives). …