Changing patterns of office work

Changing patterns of office work

A recent (September 2021) Verge post titled 'File Not Found' by Monica Chin (@mcsquared96) noted how pre-defined storage locations for digital content have become mostly redundant for the younger generation that grew up using Google to find content - 'the concept of file folders and directories, essential to previous generations’ understanding of computers, is gibberish … Continue reading Changing patterns of office work

What licences or roles are needed to manage records in Microsoft 365

What licences or roles are needed to manage records in Microsoft 365

One of the difficulties for many records managers new to Microsoft 365 is that they may not know or have access to everything they need to know to manage records in that environment. This post provides an overview of the accounts, licences and roles that may be needed to manage records in Microsoft 365. As … Continue reading What licences or roles are needed to manage records in Microsoft 365

Crossing the gangplank – How Microsoft 365 supports the capture of tacit knowledge

Crossing the gangplank – How Microsoft 365 supports the capture of tacit knowledge

This post is dedicated to the memory of my former colleague and good friend Walter de Ruyter who passed away on 4 October 2021. The text is based on Walter's many presentations and our close collaboration over almost 10 years. Henri Fayol (1841 – 1925) was a French mining engineer who developed a general theory of … Continue reading Crossing the gangplank – How Microsoft 365 supports the capture of tacit knowledge

Managing inactive Teams in Microsoft Teams

Managing inactive Teams in Microsoft Teams

The rapid and often uncontrolled rollout of Microsoft (MS) Teams as part of Microsoft 365 (M365) deployments from early 2020 has become a headache for many records and information managers. In many organisations, inactive Teams - some with no owners and inaccessible to records managers - litter the M365 landscape. The introduction of private channels … Continue reading Managing inactive Teams in Microsoft Teams

Are auto-generated topic cards the future for aggregations of records?

Are auto-generated topic cards the future for aggregations of records?

Humans have natural instinct for grouping, classification and categorisation of things. It helps us find what we are looking for and gives us a sense of satisfaction, whether it be household items, computer storage, or much broader social and population groupings. Humans have created and kept records ever since we developed a way to record … Continue reading Are auto-generated topic cards the future for aggregations of records?

Managing tasks as records in Microsoft 365 Planner/Tasks

Managing tasks as records in Microsoft 365 Planner/Tasks

There are several ways to create, record and assign tasks in organisations. These may include: Personal tasks (or calendar entries) in email applications such as Outlook, or set via the Microsoft 'To Do' application. Team and Group-based tasks created and managed in various ways, including on physical white boards, via Microsoft 365 Planner/Tasks or 'Tasks … Continue reading Managing tasks as records in Microsoft 365 Planner/Tasks